Information We Collect

Categories and Types of Personal Information

We collect the following categories and types of personal information (collectively, “Personal Information”):

• Contact Information: your first and last name, home address, mailing address, phone number, and email address;
• Other identifying information: IP address and other information that may identify you;
• Financial Information: payment information;
• Internet or other electronic activity: your time zone, web browser type, your browsing and click history, including information about how you navigate the Site and which elements of our Services you use the most;
• Visual information: any photos or videos that you may provide to us;
• Commercial information: products viewed or purchased on the Site;
• Preferences: details that you provide to us about your interests, your communication preferences; and
• Inferences: inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

How We Use Information Collected

We may use your personal information for the following purposes:

• Transactional Purposes: We may use your contact information, other identifying information, financial information, commercial information, and preferences to:
  
  • Receive, process, confirm, send and track your Order or registration;
  • Communicate with you about your account, Order or registration; and
  • Process any registration you make to create an account.
• Analytical Purposes: We may use your other identifying information, internet or other electronic activity, and inferences to analyze preferences, trends and statistics.
• Marketing Purposes: We may use your contact information, other identifying information, visual information, commercial information, internet or other electronic activity, preferences, and inferences to:
  
  • Inform you of our new products, services, opportunities and offers;
  • Run promotions, such as sweepstakes and contests;
  • Provide you with targeted advertising; and
  • Provide you with other information from and about our Company, including personalized marketing communications.
• Maintenance and Improvement of Services and Website: We may use your contact information, other identifying information, financial information, commercial information, visual information, preferences, and internet activity and browsing history to:
  
  • Provide and maintain functionality on our websites;
  • Improve our Site and Services;
  • Provide more relevant search results from the search functions of the Site and Services;
  • Handle your customer services requests, including direct your questions to appropriate individuals, and improve and monitor our customer support responses; and
  • Help us diagnose technical and service problems and administer our websites.
• Security and Fraud Prevention: We may use your contact information, other identifying information, financial information, internet activity and browsing history, commercial information, preferences, and inferences to protect the website, our Company, and others, and for, fraud detection, theft prevention, emergency response purposes, and legal compliance.
• Business Purposes: We may use your information in any other way we may describe when you provide the information, to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, or for any other lawful purpose with your consent.

Sources of Personal Information

We collect information from the following sources:

We collect information directly from you. We collect visual, contact, financial and certain identifying information and directly from you.

We collect information about you from third parties. We collect your contact information and certain identifying data from third parties, such as social media sites, if you provide your information to such sites.

We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies, web beacons and tracking pixels, SDKs and other similar technologies. This activity is further described in the Cookies and Online Tracking section below.

When We Share Information with Third Parties
Our Service Providers

From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”).  For example, we may contract with Service Providers to provide certain services, such as search engine optimization, payment processing, hosting and maintenance, and marketing and promotions.  We only provide our Service Providers with the information necessary for them to perform these services on our behalf.  Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure.  Service Providers are prohibited from using Personal Information other than as specified by us.

Our Affiliates and Corporate Transactions

We may share Personal Information (including Internet or other electronic activity) with businesses controlling, controlled by, or under common control with our Company.  If our Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction.  You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.

 Law Enforcement and Courts
In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to our Company or to others. We may also disclose your contact information when we believe the law or legal process requires it.

For Business Purposes

We may disclose your information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We may also disclose your information to third parties we tell you about when you provide the information or to any other third parties with your consent.

Cookies and Anonymous Identifiers

We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie).  We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy. Most web browsers are initially set up to accept cookies.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies.  Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

We use Google Analytics on the Site and Services to collect Internet or other electronic activity, to analyze how users use the Site and Services, and to provide advertisements to you on other websites.  For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

Personal Information You Make Available to Others

By using the Site or the Services you may make certain of your Personal Information available to others.  For example, when you post a comment or a photo on the Site other users may see your name (first name and last name initial), and other information that you choose to make available to others.

Advertising and Online Tracking

We may allow third-party companies to serve ads and collect certain anonymous information when you visit the Site and Services.  These companies may use non-personally identifiable information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you.  These companies typically use a cookie to collect this information. We process Global Privacy Control and other recognized opt-out preference signals as valid requests to opt out of the sale/sharing of your personal information, applied at the browser or device level from which we receive the signal.  To learn more about these advertising practices or to opt out of this type of advertising, you can visit https://optout.aboutads.info.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law.  We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

Be Careful When You Share Information with Others

Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others.  In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others.  This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

California Privacy Rights

This section applies to any California residents about whom we have collected personal information from any source, including through your use of our Site or by communicating with us electronically, in paper correspondence, or in person. This section also serves as our California notice at collection.

Any terms defined in the CCPA/CPRA have the same meaning when used in this section. This section also applies to non-California residents but only as may be required by applicable state law in your state of residence.

Categories of Personal Information We Collect. We have collected the following categories of personal information from consumers within the last twelve (12) months.

Sources of Collected Personal Information and Purposes of Collection and Disclosure. This section describes the sources we collect personal information from and why we collect and, if applicable, share personal information.

Categories of Personal Information We May Share and With Whom We May Share It.  This section describes the categories of personal information we may share, including personal information we have shared in the past twelve (12) months, and the parties we may share it with. We may share your personal information for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Your Privacy Rights. If you are a California resident, subject to certain exceptions set forth under applicable law, you have the following rights under California law with respect to your personal information. We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, or as otherwise required by applicable law. Once that purpose has been fulfilled and retention is no longer legally required, we will securely delete or de-identify your personal information.

• Right to Access. You may have the right to request what personal information we collect, use, disclose, and/or sell, as applicable, and request the information be provided to you in a portable format.
• Right to Delete. You have the right to request the deletion of your personal information that is collected or maintained by us.
• Right to Opt-Out of Sale / Sharing. You have the right to request to be opted out from any sale or sharing of your personal information by us. This opt-out will not change your preferences with respect to the receipt of marketing and other communications from us.
• Right to Non-Discrimination. You have the right not to be denied goods or services, charged different prices or rates for goods or services, or receive a differing level of quality of goods or services as a result of exercising the above rights.
• Right to request information regarding third party direct marketing. We may elect to share information about you with third parties for those third parties’ direct marketing purposes. California Civil Code § 1798.83 permits California residents who have supplied personal information (as defined in the law) to us to, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If this law applies to you, you may obtain the categories of personal information shared by us and the names and addresses of all third parties that received personal information for their direct marketing purposes from us during the immediately prior calendar year (e.g., requests made in 2025 will receive information about 2024 sharing activities). To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response. To make such a request (limit one request per year), please contact us via email at info@frhealth.com or via mail at our address listed below and include your full name, email address, and postal address in your request.
• Right to Correct Inaccurate Personal Information. You have the right to request a business that maintains inaccurate personal information about the consumer to correct that inaccurate personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.

The rights described above do not apply to certain categories of personal information. The personal information excluded from coverage under the CCPA includes, among other things, (i) personal information we collect from or about you when you apply for or obtain a product or service for personal, family or household purposes; (ii) personal information about communications or transactions with you when you are acting on behalf of a company or government agency to do business with us; and (iii) personal information sold or bought from a consumer reporting agency for use in a consumer report in compliance with applicable law.

Exercising Your Rights. If you are a California resident and wish to seek to exercise any of the rights in above, please contact us at info@frhealth.com with your request.  You may also modify your cookie preferences by clicking the banner on our homepage, www.frhealth.com, or opt out of certain data sharing practices by filing out the form here: https://na2.hs-data-privacy.com/request/Q6x4mSjJQ3g68HVOZhgNkQ

You may also designate an authorized agent to submit an access, correction, or deletion request on your behalf. We may ask an authorized agent to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some case, we may contact the individual who is the subject of the request to verify their own identity or confirm that the authorized agent has permission to submit the request. If you are an authorized agent seeking to make an access, correction, or deletion request on behalf of a California resident, please contact us at info@frhealth.com.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account, otherwise we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will cover the twelve (12)-month period preceding our receipt of your request; if you ask us to cover a longer period, we will provide personal information collected since January 1, 2022, unless doing so proves impossible or would involve disproportionate effort, in which case we will explain why. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

 We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination. We will not discriminate against you for exercising any of your rights.

U.S. State Privacy Rights

This section applies to you if you are a resident of other U.S. states where they have privacy laws with similar rights as in the previous section. These rights may include but are not limited to verification, access, correction, deletion, and opting out of selling/sharing. The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request. For more information or to exercise any of these rights, please e-mail us at info@frhealth.com.

Data Retention Period

We retain transaction data and other personal data for a period of time that is necessary to fulfill a legitimate business purpose and deleting or de-identifying the information thereafter, except where longer retention periods are required by law. We retain unsubscribe requests permanently to comply with our obligation to refrain from sending marketing emails after receipt of an opt-out request.

Your Rights under the GDPR

You have the following rights under certain circumstances:

• Request access or copies of the personal data we process about you;
• Correct or rectify your personal data, if inaccurate or incomplete;
• Delete your personal data, unless an exception applies. For example, we may need to keep your personal data to comply with our legal obligations;
• Restrict the processing of your personal data, in certain circumstances. For example, if you contest the accuracy of your personal data, you may request that we restrict the processing of your personal data for the time it takes us to verify the accuracy of the data;
• Data portability, in certain circumstances. In order to deliver our products and services, however, we cannot transmit your personal data to another organization; and
• Object to processing of your personal data, in certain circumstances. For example, you may object to direct marketing including the use of your personal data for direct marketing profiling or where we process your personal data because we have legitimate interest in doing so.

These rights may be limited in some situations where we can demonstrate that we have a legal obligation or legitimate interest to process your personal data.

To exercise your rights explained above, please contact us via email at info@frhealth.com or via mail at our address below with the details of your request.

Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country.  If you are located outside of the United States, please be advised that we process and store all information in the United States.  The laws in the United States may not be as protective of your privacy as those in your location.  By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Privacy Policy Changes

We may change this Privacy Policy from time to time.  If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site.  Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy.  By continuing to use the Site or Services, you are consenting to the revised Privacy Policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes

Please print a copy of this Privacy Policy for you records and PLEASE check the Site frequently for any changes.